FAQ - NORDIC ELEMENTS LTD
These terms and conditions apply to the use of the nordicelements.com Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Before you place an order, if you have any questions relating to these terms and conditions please contact us by e-mail info@nordicelements.com or call us on 0844 561 6029 between 9am-5pm. Please note that all calls will be charged at the local rate (BT users only, other network charges may vary).
Placing an order
Stock & back orders
Description of products
Gift wrap
VAT
Delivery and handling charges
Customer Service
Order cancellation
Return Policy
Privacy & use of website
Account registration
Account password
Track your order
Indemnity
Our rights
Third party links
Security & Privacy
Intellectual property and right to use
Compliance with laws
Limitation of liability
Placing an order
We aim to dispatch your order within two business days (48 hours) from when you placed your order. You should receive the order within 7 business days from the time of dispatch, depending on your location.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
If you are ordering from outside the UK mainland, please contact us first to obtain delivery charges and confirmation. For all overseas orders we can take credit card payment over the phone.
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
- You sign up for an account following the instructions on-line
- You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
- We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Nordic Elements (UK) Limited.
- As your product is shipped from our warehouse we will send you a dispatch confirmation email.
- Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Order cancellation.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
- The contract will be concluded in English.
Stock & back orders
There may be times when something you order turns out not to be available. We will inform you by e-mail of that situation and tell you how long the lead time expected for the item to come back in stock. At that point you can choose to cancel the order or if you wish and we will refund you the full amount.
Description of products
We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information is entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. The colour reproduction is a close representation but variations in the actual product may occur.
Gift wrap
Charged at £3.50 per order. Please tick the "Gift Wrap" box next to the desired item in your shopping bag. If you wish to include a card with a message with your gift, please email info@nordicelements.com with your message and order details.
VAT
All prices are inclusive of UK VAT at 20%
Delivery and handling charges
Standard delivery: £4.95 per order Express delivery: £10.00 per order (by 1pm following day of order) Oversized products - HipiTipi Playtents & all Beanbags (please see individual products where applicable) Standard delivery: £15.00 per order Express delivery: £30.00 per order (by 1pm following day of order). All orders over £50 will be sent by recorded delivery, so please ensure there is someone at the delivery address to sign on delivery.
Please note that nordicelements.com cannot accommodate multiple delivery addresses. If you want to purchase several items and have each of them sent to a different address, you will have to make separate purchases. Please note that we cannot ship orders to P.O. Boxes.
Customer Service
If you have any further questions, please contact us by e-mail at info@nordicelements.com, or you can call us 0844 561 6029 between 9am-5pm.
Order cancellation
You may cancel an order within 24 hours from the time that your original order was placed. Please send an e-mail to info@nordicelements.com notifying us that you would like to have an order cancelled. Please make sure to supply us with detailed information (i.e. your name, your order number, etc.). You will be sent a confirmation message stating that we have cancelled that order for you. If you do not receive this confirmation message we have already shipped your order to you, in this case please follow the procedure set out in our Returns procedure.
Return Policy
Products purchased from nordicelements.com may be returned within 14 days of purchase if in original condition with all tags still attached to the product/s and in original undamaged packaging.
If the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item. Please note that we cannot accept responsibility for goods damaged in the post when being returned to us. Also, please ensure to get proof of dispatch from the post office. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.
Please contact us by e-mail; info@nordicelements.com or call us on 0844 561 6029 between 9am - 5pm to obtain a return authorisation code. When returning your item/s please include a copy of the order form sent with the goods and ensure the return authorisation code is clearly marked on the form.
If the product is defective, e-mail; info@nordicelements.com or call us on 0844 561 6029 between 9am - 5pm and we will arrange to have the product collected from you. Returns should be sent to:
Nordic Elements (UK) Limited
Unit M, The Old Imperial Laundry, Warriner Gardens
London SW11 4XW
None of the above conditions affect your statutory rights when goods are faulty, or not as described.
Privacy & use of Website
Definition
"Conditions" means these terms and conditions and the Special Conditions;
"Product" means a product displayed for sale on the Website;
"Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided;
"Special Conditions" means the terms and conditions in the Product Description;
"Users" means the users of the Website collectively;
"Personal Information" means the details provided by you on registration;
"We/us" means Nordic Elements Limited;
"Website" means the website located at www.nordicelements.com or any subsequent URL which may replace it;
"Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer;
"United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and
"You" means a user of this Website.
Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
Account Registration
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
Please contact us as soon as possible with any changes to the Personal Information by contacting us by e-mail info@nordicelements.com or call us on 0844 561 6029 between 9am - 5pm
Account Password
You will be required to set-up a login password when creating your account with nordicelements.com. This password will be required if you wish to check any orders placed by you. Should you forget your password, please follow the instructions on-line. If you have any problems, please email info@nordicelements.com.
Track your order
Please login on-line using your password to check the status of your order/s. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Our rights
We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Security & Privacy
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
- Processing your orders;
- For statistical or survey purposes to improve this Website and its services to you;
- To serve website content and advertisements to you;
- To administer this website;
If you consent, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create a shopping account while ordering online you will be given the option to receive information from Nordic Elements by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at info@nordicelements.com or call us on 0844 561 6029 between 9am - 5pm.
Your Personal Information may be disclosed to other businesses within the Nordic Element Group and to reputable third parties who will help process your order. Nordic Elements Limited requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of the Nordic Elements Group for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website. Click here for more information on selecting or deselecting 'Cookies'.
Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to the Administrative Head Office of nordicelements.com as follows:
Customer Services Manager
Nordic Elements Limited , Unit M, The Old Imperial Laundry, Warriner Gardens, London SW11 4XW
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavors to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
- any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- any loss of goodwill or reputation; or
- any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
- Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Nordic Elements Limited and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.